When I led business reviews with salespeople, there was one wrong answer to a simple question that made me cringe.

I asked the salesperson, “What is your next step with this customer?”

When the answer came back, “I’M WAITING FOR such and such thing to happen.”

I...

I spent over 17 years in "Corporate America" and participated in only one retirement celebration. In my opinion, Quiet Retirement Syndrome is a problem.

I remember reading email announcements that said so-and-so was "retiring and is excited to be spending more time with his family."

I thought,...

Figuring out what roles and experiences you need to climb the commercial ladder can be daunting. Most mentors you ask will prescribe roles that they had. Well, that might not work for you.

Most mentors my age, 48 and older, likely advise a talented professional to climb straight through...

Our voice is the most essential tool in our business skills portfolio. 

We communicate through words and body language. Reliable and effective communication with customers and colleagues generates connection, cooperation, and builds a healthy team spirit.

Being an excellent communicator is...

When I was a kid, there was one day a year that I looked forward to staying at home, not going outside, and gluing myself to the television all afternoon and evening. It was Super Bowl Sunday.

For as long as I can remember, Super Bowl Sunday has been a day I look forward to—the food, the...

It was the best 13 minutes of my professional career… standing there on the red circle of the TEDx stage and sharing my thoughts and ideas on how to cooperatively negotiate using the words “Yes, If.”

I felt free, inspired, joyful, and even though I couldn’t see the...